FAQ
Is there a long-term lease?
No, the rental agreement is month-to-month.
When is my rental fee due?
Your rent is due on the first 1st day of the month. If payment is not received by the end of the day on the 10th, a late fee of $10 is assessed, and your unit will be over locked.
Will I receive a monthly "bill"?
We do not send a monthly bill.
What forms of payment do you accept?
We accept cash, check, and major credit cards. We can also set up a monthly ACH draft directly from your bank account if you provide us with a voided check. You may mail your payment, or give us your credit card number via telephone.
Payments may be mailed to:
Royal Storage
Po box 581
Ankeny, IA 50021
What may I store?
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.
How tall / wide are your doors?
Door sizes vary by unit size and range from 3’8” to 9’ wide. Our doors are roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.
Do I need to provide my own lock?
Yes, you must provide your own lock. We do offer locks for sale, if you would like to purchase one.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager. If you qualify, a check will be processed and mailed to your forwarding address.
Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months.
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit. In addition, we have locks for sale so you can replace the lock and have a new set of keys.